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Customer service is the assistance provided by the company to its customers before, during and after purchase. A professional, high quality service is provided to take care of customer’s needs. Company that prioritize customer service relative to other components such as product innovation, pricing etc, might spend resources in training employees than any average organization. They may interview their customers for feedback and try to improve customer service. In the times of digital marketing where the company leans on customers to spread a positive word about the company, customer service has become very important. Find out more from our experts at customer service assignment help.
Importance of customer service
Customer service provides support to customers that allow them to have an enjoyable experience with company’s products or services. It is not mere providing information to customers but an important aspect of the promises a brand makes to its customers.
1. Helps retain customers: Many surveys claim that customer’s often make the decision to stay or leave the company based on the type of service they have received from them. A bad service is unacceptable to customers and the ill treatment drives them to look for an alternative with better customer support.
2. Make your reputation: Customers have become accustomed to get what they want, when they want it. This has lead to increase in their expectations. They want a better service along with a better product. And the companies have no other option but to oblige as customers are quick to share their negative experiences on various social media platforms.
3. Critical to competition: With so many players in the market, overall experience has become a key differentiator. And customer support drives customer experience with the product. A better customer support contributes to a better customer experience.
There are a number of surveys which validate the importance of customer services and many instances where slack in customer services has cost companies their customers. A lot of learning in this area happens from experience that may or may not be on your side, but ‘customer service assignment help’ always is. We have experienced professionals who will share with you inside information to help you perform better with your assignments.
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Characteristics of customer service
Now that you understand why customer service is important, you should look into what makes a service good. Following are the characteristics of a good customer service.
We could definitely add to the above list but the 4P’s mentioned above are a must for any customer service. If you study the feedback from customers who reported negative experience, you would see that delays, rude behavior, neglectful conduct and lack of personal touch were the culprits. You can address these with the 4Ps mentioned above. But there is more that one can do to improve customer’s experience. Learn about it from professionals at customer service assignment help and give yourself a chance to cross your competitors. Want to see yourself up top but lack that extra bit of push that can take you there. No worries. Just contact us. Employ the services of experts for your assignment needs.
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