Health Maintenance Organization Case Study Help Analysis With Solution

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Peggy Bates is the CEO of a regional HMO (health maintenance organization) with 25 local offices serving business and nonprofit organizations. The competition for business has become more intense in recent years as organizations continue to look for ways to reduce costs for medical and dental insurance….. It could prove to be a good investment.” Peggy said with a smile, “Here I am concerned about our costs being too high, and Melissa makes a suggestion for spending money.”
Melissa retorted, “Peggy, I am talking about investing, not spending money. If we could boost our employee level of motivation 10 percent, we would get a tremendous return on investment.”… He said, “Folks, here is the meat of the study. Let’s discuss calls for action that are revealed by the data.”
1. How bad is employee motivation and engagement as revealed by the Exhibit?

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2. What actions can management take to increase motivation?
3. Should management focus on intrinsic, or extrinsic, motivators in attempting to enhance the motivation and engagement level of these HMO workers?

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