Hytera Communications Company Ltd. Case Study Analysis Help With Solution

Introduction

On a shiny morning in early spring when it was turning warm but still cool, Mr. YANG
Chengru, the CEO of Hytera Communications Company Ltd., had just sit down in his armchair in
the office when he heard an insistent knock at the door. With the knocking sound came in hurriedly
Dr. QIAN Bo, the R&D manager, who has recently been promoted to this position. Sad, depressed
and unkempt, he seemed to have had a sleepless night. Greatly shocked at Bo’s appearance, Mr.
Yang asked with concern, “what has happened, Bo? Aren’t you feeling well?”

“Mr. Yang, I haven’t done a good job. I am sorry I have let you down. Please put me back to
my previous position.” Bo answered in vexation.

Mr. Yang did not answer immediately. Instead, he stood up from behind his huge desk, made a
cup of tea and handed it to Bo. Patting on Bo’s shoulder, he said kindly, “Cheer up, Bo! There is no
bridge that cannot be crossed!” Yang was sure that Bo must have come across some problems at
work. He felt obligated to help Bo out. But what on earth has happened that made this previously
energetic and confident technical star so downhearted and depressed?

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Answer the following questions as an essay. Try to apply theories learnt in OB:

1. What dilemma has Bo come across in management? What are the causes of his dilemma?

2. How do you evaluate Bo’s performance as a manager? What kind of skills does he need as
a middle manager?

3. What are the characteristics of knowledge engineers? What are effective ways to manage
and motivate them?

4. If you were Bo’s boss, Mr. Yang, how would you help him out of his dilemma and fit his
managerial position?

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