Best Operations Management Help
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Example for Operations Management Help
Total quality management (TQM) is a business process which is used in order to improve the quality of the product or service to fulfil consumer needs and expectations. Customer is the most important aspect of any business process and hence requires special mention. Thus integration of top quality management in the supply chain management process can ensure the right quality service to the end users .
Amazon is among the top 10 web portal to shop online in the world. The shopping experience over Amazon website is world class thanks to its top quality management approach. The website displays soothing images of the desired items with the perfect search engine for easy navigation. It also has integrated easy payment options which are user friendly and it also provides recommendation to the customers on the basis of their previous buys or the items they are viewing. Amazon has invented the shopping cart which is basically an online basket where customers can save the items which they want to buy.
Amazon also was the first web portal to introduce the customer review and rating system based on the experience of the customers in using the service. Amazon continually upgrades its search engine and website in order to provide right service to its customers.
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