Project Report-AW726

Project Report-AW726 Online Services

 

Overview
 

The final project for this course is a term paper. You can choose to write one of an Application Paper, Issue Paper, or Service Paper. The term paper is submitted in Module Ten.
 

Application Paper
 

Based on the knowledge obtained in this course and previous course work, you examine and conduct an in-depth analysis of the application of the concepts and techniques of service management to a real service. Select a real service that you were or are personally involved with. Study the service critically and identify any problems that require solution. Collect necessary data and information about the service and the problems. Apply the concepts and techniques of the service management to examine the service and find solutions to the problems. Make your recommendations along with a cost and benefit analysis to justify your recommendations.
 

Issue Paper
 

Based on the knowledge obtained in this course and previous course work, you examine and conduct an in-depth analysis of an issue related to service management. Select an issue related to service management that interests you. Here are some examples of issues: “How service management in Europe differs from the US”, “Challenges in Managing Off-shore Services”, and “Cross-Cultural Management in International Services” Since the idea is not to repeat what is already covered in the textbook, pick a topic that goes beyond what is covered in the textbook. Make sure that you include as many real-life service examples as possible while discussing the selected issue.
 

Service Paper
 

Based on the knowledge obtained in this course and previous course work, you examine and conduct an in-depth study of a real-life service.
 

Select a real-life service you may be interested in. Use key words appropriate to the selected service to search the Internet and the Shapiro Library Business Source Complete articles database. Critically review the information that you found about the service. Write about different aspects of service management related to the selected service. You must put the information in the context of what you have learned about service management in this course. Simply providing descriptive information about the service without discussing the management aspects of the service would not be sufficient.
 

Objectives
 

To successfully complete this project, you will be expected to apply what you have learned in this course and should include several of the following course objectives
 

1. Recognize the nature and importance of the service sector in the U.S. economy and in other countries.
2. Understand the basic issues and problems arising in service operations delivery processes and how they differ from a manufacturing setting.
3. Use analytical thinking in the identification, modeling and resolution of basic problems in service operations.
4. Apply the frameworks, quantitative tools and techniques in the design, improvement and evaluation of service processes.
5. Make effective decisions in the management of service operations.
 
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Case Approach

Scientific Methodology

We use best scientific approach to solve case study as recommended and designed by best professors and experts in the World. The approach followed by our experts are given below:

Defining Problem

The first step in solving any case study analysis is to define its problem carefully. In order to do this step, our experts read the case two three times so as to define problem carefully and accurately. This step acts as a base and help in building the structure in next steps.

Structure Definition

The second step is to define structure to solve the case. Different cases has different requirements and so as the structure. Our experts understand this and follow student;s university guidelines to come out with best structure so that student will receive best mark for the same.

Research and Analysis

This is the most important step which actually defines the strength of any case analysis. In order to provide best case analysis, our experts not only refer case materials but also outside materials if required to come out with best analysis for the case.

Conclusion & Recommendations

A weak conclusion or recommendations spoil the entire case analysis. Our expert know this and always provide good chunks of volume for this part so that instructors will see the effort put by students in arriving at solution so as to provide best mark.

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Main Elements
 

Application Paper Elements
 

1. Cover Page
2. Abstract (Executive Summary)
3. Table of Contents (Page references are not necessary)
 

4. Introduction (write about the service industry and the service organization)
5. Description of the selected problem(s)
6. Analysis of the selected problem(s)
 

7. Application of the relevant concepts and techniques of service operations management to develop solutions to the problem(s)
8. Recommendations along with cost and benefit analysis of the recommended solutions.
9. Conclusion
 

10. References
11. Appendices
 

Issue Paper
 

1. Cover Page
2. Abstract (Executive Summary)
3. Table of Contents (Page references are not necessary)
 

4. Introduction (write about the service industry)
5. Description of the selected issue (write about the selected issue)
6. Real Life Examples
 

7. Analysis of the selected issue
8. Recommendations
9. Conclusion
10. References
 

Service Paper
 

1. Cover Page
2. Abstract (Executive Summary)
3. Table of Contents (Page references are not necessary)
 

4. Introduction (Write about the service industry)
5. Description of the Service Organization (Write about the service organization you selected for study)
6. Management of the Service Organization
 

(Discuss as many managerial aspects as possible such as the following 

a. Strategic planning
b. Service technology
c. Service quality
d. Facility design and layout
 

e. Service Location
f. Managing capacity and demand
g. Outsourcing and globalization)
 

7. Analysis and Recommendations (Write your analysis of how this service organization is being managed and what changes they should make)
 

8. Conclusion
9. References
10. Appendices
11. Appendices
 
Format
 

In 10-4 Final Project: Submit Term Paper, you will submit your term paper. It should be a complete, polished artifact containing all of the main elements listed above. This milestone will be graded using the Final Project Rubric.
 
Product code: Project Report-AW726
 

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Summary