Starbucks store Case Study Help Analysis With Solution

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45 a.m. Heydon observed two workers at the espresso machine and traced their movements on what’s been called a “spaghetti map” because of all the lines. Starbucks has faced some resistance to the program. “They’re trying to turn workers into robots,” says Erik Forman, a barista in Minneapolis. “It’s going to essentially turn the café into a factory. They want to control our every move in order to pinch every possible penny.”
1. To what extent has Starbucks caught on to a cost-effective way of reducing labor expenses in their stores (cafés)?
 
2. How should Starbucks managers deal with baristas who do not like the lean methods of working?
 

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3. What would you think of Starbucks using instore coffee vending machines to save even more money?
 
4. What effect would the amount of store traffic at Starbucks stores have on the true cost savings derived from lean techniques?
 
5. If you have visited a Starbucks store recently, can you suggest how the baristas can be even more productive, thereby earning or saving the company more money? Maybe you can patronize a Starbucks café just to complete this assignment. (The expense could be tax deductible!)
 

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